PRIVACY POLICY

Our Contact Details:

Address: 151 Stayton Road , Sutton , Surrey , SM1 2PS
Phone Number: 020 8088 5000
Email: info@cheamairportcars.com
Privacy Policy Effective Date: 01.04.2024

At cheamairportcars.com, ("Cheam Airport Cars," "we," "us," or "our''), we place the highest importance on respecting and protecting the privacy of our customers. We have adopted a Privacy Policy that guides how we collect, use and store the information that you have provided us. This policy applies to our products and services and governs data collection and usage. By visiting, accessing, purchasing our products and services, you agree that:

Legal and Third party usage:-

1.Personal data usage:-

cheamairportcars.com will not process or share personal information without your consent, except based on the following legal grounds:

1.1 It is necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the services to you
1.2 It is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims
1.3 It is necessary for the purposes of our or a third party's legitimate interests
1.4 You have expressly made the information public
1.5 It is necessary in the public interest
1.6 It is necessary to protect your vital interests, or those of others
1.7We may use customer information as it is necessary to pursue our legitimate interests, such as to improve our services for our users, to understand how our services are being used and to explore and unlock the ways to develop and grow our business. You may review and edit limited Personal Data after logging in to your Account.

2. Storing and processing users information:-

Automated Information:- When the users use our products and services, we may collect, store and process a unique installation identifier, IP addresses and device information (such as operating system or device model), barcode information and location coordinates. We use this data to provide our services to users and to track the use of our webiste and its functionalities.

Analytics Information:- We use data analytics to ensure site functionality and improve our products and services. We use web analytics software to allow us to understand the functionality of our website on your phone and other digital devices. This software may record information such as how often you use the website, what happens within the web and during the process of booking ,

aggregated usage, performance data, web errors and debugging information, and where the website was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the website.

Cheam Airport Cars will not process or share personal information without your consent, except based on the following legal grounds:

2.1 It is necessary to perform the contractual obligations in our Terms & Conditions and in order to provide the services to you
2.2 It is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims
2.3 It is necessary for the purposes of our or a third party's legitimate interests
2.4 You have expressly made the information public
2.5 It is necessary in the public interest
2.6 It is necessary to protect your vital interests, or those of others

We may use customer information as it is necessary to pursue our legitimate interests, such as to improve our services for our users, to understand how our services are being used and to explore and unlock the ways to develop and grow our business. You may review and edit limited Personal Data after logging in to your Account.

3. Legal and Third Party Usage:-

Cheam Airport Cars may also retain, preserve, or release your personal information to a third party in the following limited circumstances:

3.1 In response to lawful requests by public authorities;
3.2 To protect, establish, or exercise our legal rights or defend against legal claims;
3.3 To comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of cheamairportcars.com anywhere's Terms & Conditions.
3.4 It is also necessary for cheamairportcars.com to share your information with certain companies that control us, are controlled by us, or under common control with us, as well as with third-party service providers, in order to operate and provide the services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to cheamairportcars.com not to disclose or use your information for other purposes.

4.Rights to your Personal Data:-

We know that members of our community value having control over their own information, so cheamairportcars.com gives you following rights with respect to your information:

4.1 You can object to data processing in certain limited circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
4.2 Where we use your data for direct marketing purposes, you can always object by withdrawing your consent, by emailing Cheam Airport Cars.
4.3 Personal and payment information are required to provide our services. Cheam Airport Cars cannot offer or fulfils the services without processing this information. Kandasamy Sivabalan T/A cheamairportcars.com (Cheam Airport Cars) stores personal information for limited periods as required by law.

5. Cookies:-

Our products and services may use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with our website or subscribe to a service, a cookie helps us to recall your information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same service, the information you previously provided can be retrieved, so you can easily use the features that you customised.

You have the ability to accept, set or decline cookies. If a web browser automatically accepts cookies, you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our products and services.

6.Security:-

We will take reasonable steps to ensure the security, integrity and privacy of the information you have provided us with. It is also important that you protect against unauthorised access to your information

cheamairportcars.com encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL), which encrypts your information before it is sent to us, to protect it from unauthorised use.

6.1 Protection of the confidentiality, integrity, and availability of all customer information systems.
6.2 Definition and monitoring of IT security standards aligned with industry regulations.
6.3 Implementation of vulnerability management techniques according to which we scan and map our network, prioritise areas of importance and apply fixes and safeguards.
6.4 Application of safeguard firewalls and anti-virus tools to detect/prevent attacks.
6.5 Continuous monitoring for security risks and maintenance of patch updated infrastructure.
6.6 Polices encompassing data security.
6.7 Security awareness training to our personnel.

With specific regard to credit card information, cheamairportcars.com and/or Kandasamy Sivabalan not store your payment details. We use 3rd Party payment Merchant and their API Authentication in order to complete your booking.

7. Changes to this Privacy Policy:-

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

8.How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@cheamairportcars.com

If you finds any inaccuracies, the we will delete or correct it promptly. If the Cheam Airport Cars intends to transfer the Customer’s information outside the EEA (European Economic Area), the Provider will always obtain the Customer’s consent first.

For the purposes of the Data Protection Act 1998 the data controller is Kandasamy Sivabalan T/A cheamairportcars.com. ICO Registration number ZB538520.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office (ICO)

Wycliffe House

Water Lane Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk